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Customer service and communication solutions

Efficient customer service solutions and consultation for building great customer experience

Modern and scalable customer service solutions for omni-channel requirements and seemless customer journey in digital channels

Our ambition is to provide seamless omni-channel customer service where end-customer is able to search and get information easliy and quickly. Great customer service solutions are combination of several services and integrations to back-end systems or data sources. With our help you can provide personalized services where end-customers are able to handle their businesses from start to end succesfully, also outside of office hours. We focus also to improvements and efficiency.

We provide premium services for every customer journey touchpoints.

Mikko Tavi

Head of Customer Service Area, Tietoevry Create

Key benefits

With our expertises you are able to provide great customer experience in all channels. For seemless services we focus on solutions flexibility and integrations.

Omnichannel service experience

With our expertises you are able to provide great customer experience in all channels. For seemless services we focus on solutions flexibility and integrations.

Information has to be easily and quickly available. We help you to build solutions for personalized services like Virtual Assistant at your landing page.

Personalized services

Information has to be easily and quickly available. We help you to build solutions for personalized services like Virtual Assistant at your landing page.

Customer experience is combination of all used services. We provide premium customer service solutions which can be used independently but also can be integrated.

Boost customer satisfaction

Customer experience is combination of all used services. We provide premium customer service solutions which can be used independently but also can be integrated.

Key features

Meeting Scheduling & Video Meeting

Our Meeting Scheduling and Video Meeting solutions adapts well into your customer journey and touch-points. It is efficient, secure and scalable solution for appointment booking´s needs provided as a SaaS, which saves time for both customers and your employees. Service includes e.g. exchange and O365 calendar synchronisation, automated confirmation and reminder messages, intelligent appointment routing and business rule configuration.

Conversational AI Virtual Assistant

We provide Virtual Assistant to improve your company´s internal and external services. Our partner Boost.ai AI based technology is scalable, easy-to-use and includes advanced NLP/NLU which enables conversational interaction without real human anytime anywhere. With the help of our AI Supervisors your success is granted!

Human chat for a seamless customer experience

For seamless customer journey Human chat plays important role. Transfer from Virtual Assistant conversation to Human chat enables full support for end-customer. We help to define customer journey and flow from one services to another.

Conversational IVR solutions

Utilize omni-channel customer service by adding possibility for end-users to engage with the virtual assistants through a voice channel. Conversational IVR enables automate your customer service with voice channel. That allows customer to speak freely and resolve their issue just as if they were speaking with a live customer service.

Contact Center as a Service (CCaaS)

Our Contact Center customer service offering is based on the global market leader Genesys Cloud. We enrich the digital contact center solution with ability to offer it with pre-made integrations to authentication services, video meeting solution and scheduling service, just to mention few.The use of modern cloud-based services enables us to leverage the latest technologies for the benefit our of customers.

Interest to try new way of doing business with Low code?

We can help you discover the potential of Low code and assist with identifying and implementing the platform best suited for your needs.

Key technologies

PureEngage

The Genesys PureEngage platform is the optimal cloud-based customer contact center solution platform for large scale customer service needs. You can interact with your customers across all channels – from telephone, chat to social media. Empower your customer service agents with a world-leading solution for customer engagement.

PureCloud

The Genesys PureCloud platform is an easy to use all-in-one customer engagement and employee management solution. You can utilize its seamless omnichannel capabilities to reach and be reached by your customers. The true cloud architecture supports continuous improvements which ensures that your needs are met now and in the future.

Vonage

Making the extra effort in engaging with your customers can be done by enabling video meetings on the Vonage platform. Virtual meetings can be a requirement for specific customer interactions where trust, visual aid and human contact are crucial for a successful service. Enrich your customer service by embedding interactive video in your channels.

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