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Technical Specialist, Telephony Solutions

Fornebu, Gjøvik, Brumunddal

Regular

Technical and Functional Expertise

08 February 2021 - 24 March 2021

Cloud & Infra

Modern telephony and collaboration solutions are very important customer services in these days. Today more and more communication is going through different solutions like Skype for business, Microsoft TEAMS, different callcenter- and switchboard cloud solutions. Both internal communication within companies, and communication between companies and their customers. Providing companies and customers an efficient way to communicate. TietoEVRY is one of these providers and we are hosting an IPT infrastructure and Cloud based PBX functionality together with different switchboard and callcenter solutions.

Following areas will be your main responsibilities:

  • Daily maintenance and operations of the Services and solutions
  • Daily communication with key stakeholders
  • Troubleshoot and resolve issues
  • Communication with vendors
  • Understand customer setups and IT solutions
  • Installation and configuration of new solutions
  • Ability to understand and work according to the incident, change and problem management flows
  • Helping sales teams
  • Creation of technical documentation for our services
     

TietoEVRY need more team players at this area and are looking for persons that like challenging and complex tasks, and are curious to learn about SIP telephony, IPT infrastructure and Cloud based PBX solutions. If you are an engaged and open-minded team player with technical skills in one or more areas mentioned above, we are looking for you. You are proactive and service-minded in your work, able to make decisions, self-motivated and have the confidence to take responsibility on matters if needed. Expertise in Skype for business, Microsoft TEAMS, mobile and data network may be an advantage, but we also strongly recommend newly educated people to apply.

 

About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

Read more about us here.

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