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Pune

Regular

Application and Product Development

12 March 2021 - 29 April 2021

Industry Software

EC Specialist

About us

Energy Components Services Team is part of Oil and Gas Unit of the Telcom, Media and Energy IG of Tieto. We operate from 9+ offices worldwide providing Services around EC.

Experience

  • 2-4 years

Expectations

  • Minimum 3 year relevant upstream IT work experience
  • ITIL knowledge and foundation certification is a plus
  • Knowledge and working experience of Energy Components
  • Good interpersonal & customer support service skills
  • Product Support background experience is a benefit
  • Experience in 24/7 support model
  • Good Verbal and Written communication skills
  • Good basic understanding of technologies
  • Fast Learner and customer support qualities expected

Responsibilities

  • Part of the daily production of Product Support L1, L2 services
  • Handle the escalations, effectively communicate with a global audience and participate in triage calls
  • Ensure expected delivery quality
  • Daily handling of customer requests and focus on resolution
  • Drive continuous improvements in process and operational efficiency
  • Engage in customer meetings

As a person, you are?
Highly flexible, good team player, demonstrate passion for EC/Oil & Gas domain - Upstream. Ready to enhance EC competence in all modules. 

We offer
Exciting career, excellent work-life balance and great opportunity to be a part of number one HCA product in providing world class services.

 

About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

Read more about us here.

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