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Ostrava, Brno

Regular

Delivery, Project and Product Management

27 October 2020 - 30 December 2020

Cloud & Infra

 With us you will be responsible for:

  • MI&E process workflow ownership and accountability
  • 24/7 monitoring of the existing incidents to ensure proactive identification
  • justification of MI status rejection and explanation of what other ITIL processes can help with resolution
  • communicating relevant/required updates to the stakeholders
  • initiation of technical track call with the Technical Coordinator and all required technicians
  • incident and Problem investigation/creation
  • providing regular updates towards customer and stakeholders
  • collecting all internal inputs from involved parties, necessary for the Root Cause Analysis (RCA) and composing Major Incident Report
  • capturing the data found during the Major Incident Management Process to drive continuous improvements to the Incident Management practices used throughout the organization
  • verifying and defining the impact of Major Security Incidents
  • driving resolution of Major Security Incident

We expect you to have

  • strong knowledge of the ITIL processes especially incident¬†and problem management
  • excellent communication skills
  • ability to work under pressure
  • team cooperation skills
  • highly organized and detail-oriented
  • ability to prioritize workload
  • ability to understand technical and business processes
  • ability to work independently
  • ability to facilitate conversations with large groups of remote people

 

About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

Read more about us here.

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