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Service Manager Assistant

Rīga

Temporary (Fixed Term)

Technical and Functional Expertise

19 November 2020 - 07 December 2020

Cloud & Infra

TietoEVRY invites to join our IT Service Desk department as Service Manager Assistant.  Main responsibility is to assist Service Manager located in Norway with administration of service-level agreements (SLAs), including monitoring the fulfilment of SLAs by providing statistical reports and making recommendations regarding the data quality.

As part of your job you will be responsible for:

  • Assist Service Managers with administration of IT Service Desk customer agreements (SLAs)
  • To create SLA reports for customers
  • Provide different invoicing reports using Excel and ITSM tools
  • Create, update invoices for customers and follow up on actual consumption, lost revenue
  • Ensure high level customer satisfaction and interact daily with colleagues, clients, IT technicians
  • Continuously maintain and develop one’s work-related knowledge

Expected requirements:

  • Fluent Norwegian language, as well as  English language
  • Strong computer skills: Proficient user of MS Excel, MS Teams, MS Word
  • Knowledge of ITIL frame and experience within Service Desk is an advantage
  • Excellent communication, problem-solving skills and passion for customer service
  • Analytical, detail - oriented mindset and ability to process large volumes of data
  • Ability to work independently, take initiative and enjoy dynamic working environment

We offer you 

  • Challenging work and working experience on an international level in a leading global IT company 
  • Professional and personal development opportunities 
  • Scandinavian values, business stability and openness
  • Dynamic and friendly work environment
  • Excellent and competent colleagues 
  • Competitive remuneration up to 1170- 1500 EUR monthly/gross* and benefits package (health insurance, sports and a lot more)  

*Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)

 

About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

Read more about us here.

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