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Service Desk Specialist

Pune

Regular

Technical and Functional Expertise

09 November 2020 - 29 December 2020

Cloud & Infra


With us you will be responsible for?
• Executing the Service Desk, Problem, Release, Incident Management process tasks in adherence Tieto and Project standard.
• Coordinating and managing the Incident Management process activities across global customers and internal teams involved.
• Escalating risks and issues to the Incident Management Process Owner i.e. CSM
• Supporting Incident Management reporting (KPIs and customer SLAs)
• Assisting the CSM in driving Service management best-practice and ITIL process standardization
• Assisting Teams involved in ensuring consistent end-to-end application of the Incident Management process across different customers
• Assisting in identifying and planning for Incident Management process improvement projects
• Driving implementation of standard execution of the Incident Management process
• The complete process adherence and handling of incidents according to SLAs

 

About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

Read more about us here.

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