Service Desk Specialist

We are looking for a Service Desk Specialist

You will responsible for providing service desk service to external customers.

Your key tasks will include

• Processing customer requests for the BIS system (register all requests, passing to appropriate specialists, track the progress of solving)
• Solving certain types of requests
• Follow up on the lifecycle of requests and inform customers of the demand
• Informing customers on different issues

We expect you to have

• Good Latvian language skills
• Optional English language skills
• Optional Russian language skills
• Good communication skills, initiative, and positive attitude
• Willingness to learn and share the knowledge
• Good computer user skills

What will be considered as an advantage:

• An experience in the similar position
• Higher education or student

We offer

• Excellent professional development and growth possibilities
• Work in the modern office
• Motivating salary and benefits package (health insurance, sports, events, interest clubs etc.) 
• Excellent and competent colleagues
• Mentoring and training opportunities
• Motivating salary up to 1 300,00 EUR/month/gross

* Monthly salary offer will be defined based upon the candidate’s professional competence and compliance with job demands. The salary is a part of the remuneration package provided by Tietoevry Latvia, which includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)

Let's meet at Tietoevry!

Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.

Learn more about us HERE!