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Strategy and Line Management

15 February 2021 - 03 April 2021

Cloud & Infra

Service Desk Lead

Join TietoEVRY as a Manager for Service Desk in Stockholm, Sweden, and be part of an excellent team supporting our strategy to be our customer's first choice of business renewal. In Technology Services and Modernization, we modernize our customer's IT landscape to drive efficiency, agility and innovation, and to realize their digital ambitions. Our customers are large Nordic organizations operating in various industries as well as in the public sector. Our aim is to become the market leader in the Nordics and the first choice for our customers’ business renewal. We are now looking for a Manager for our Service Desk in Stockholm and responsible for the delivery of standardized tasks and services with a strong focus on automation. As a manager for a Service Desk, you will be responsible for leading and coaching the team of Service Desk Specialists, as well as the business management of the Service Desk delivery.

Your Key Tasks Will Include

  • Leadership of a Service Desk including all people-related activities, target setting, competence development, and resourcing.
  • Business management including budgeting, following the revenue tagging, costs, customer satisfaction, and internal KPI’s.
  • Delivery of Service Desk service to our Customer's end users.
  • Ensuring the Continuous Service improvements and close collaboration with service areas/product managers/Customer team.
  • Coaching/Mentoring your team members and sharing best practices with your colleagues and customers.
  • Active member of the Service Area Sweden, sharing best practices and emphasizing standardization.

We expect you to have
A proactive way of working combined with a high level of enthusiasm and flexibility. You thrive on working in a customer-facing role and delivering superior customer value is your top priority. You have leadership, communications and problem-solving skills. You are keen on developing yourself and a quick learner.

To succeed in this role, you should have

  • Leadership management skills, with experience in people management and /or service management. You have the capacity to challenge and inspire people and coach a team.
  • Positive “can-do, customer first” attitude.
  • Proven experience from a customer care type of environment and the processes, challenges as well as the opportunities that come with it.
  • Good level of knowledge of service and technical management.
  • ITIL knowledge
  • Great business understanding.
  • Professional Swedish communication skills


Experience of ServiceNow

We offer
We offer you the chance to make a difference. You will cooperate with colleagues in an international and evolving working environment and increase your knowledge in a variety of areas. With us you will have the opportunity to directly influence your career development.
At TietoEVRY, we offer you professional growth, meaningful projects, open culture and an outstanding work-life balance!

Did we get you inspired? 
We look forward to your application.
Please attach your CV or LinkedIn-profile in Swedish or English and we’ll reach out to you.

Interviews will be held on a continuous basis, so we encourage you to apply today!

For additional information please contact Jennie Sandberg,
We perform background checks on all final candidates.

TietoEVRY is one of the leading companies in the Nordics building better digital services for our clients both on private and public sectors. For us Public Cloud is not an enabling technology, but a new and better way for customers to build digital services. We also believe that combining our Nordic culture and breadth of our capabilities makes us best positioned to help customers to achieve real cloud transformation.


About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

Read more about us here.

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