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Service Delivery Manager

Ostrava

Regular

Delivery, Project and Product Management

06 November 2020 - 30 December 2020

Cloud & Infra

Annotation

Experience with a position in the customer team? Communicative? Proactive approach? ITIL? Project management? If yes, please send us your CV...

About us

Our customers are mainly large Nordic organizations operating in various industries as well as in the public sector. Our aim is to become the market leader in the Nordics and the first choice for our customers business renewal. We drive delivery quality and customer satisfaction for all services within Hybrid Infra together with the market units.

With us you will be responsible for

  • Delivering IT services towards our customer according the contract
  • Invoicing of delivered services according the price list
  • Governance
  • Add-on sales
  • Continuous service improvement
  • Coordination of efficient, real-time collaboration with all involved stakeholders,
  • in order to ensures delivery of quality outcomes in a timely manner.
  • Being an escalation point of contact for given customer.
  • Ensuring timely and professional communication toward customer and internal Teams.
  • Ensuring delivery of regular reports towards Customer Unit and customer.
  • Participating on Major Incidents to gather and provide all needed information toward Major Incident team and vice versa towards customer
  • Ensures proactive incident analysis and problem ticket creation if needed
  • keeping healthy incident lifecycles

We expect you to have:

  • knowledge of ITIL processes
  • fluent English (written and verbal)
  • experience from Incident&Problem and/or Project Management role/ Change mangement role
  • communicative, proactive
  • an eye for details and a self-driven attitude
  • strong negotiation skills
  • stress resistance
  • ability to work in demanding environment

 

About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

Read more about us here.

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