Senior ServiceNow Consultant

Senior ServiceNow Consultant

Are you pro in ServiceNow and passionate about outstanding customer experience?

In Cloud & Infra, we modernize our customers IT landscape to drive efficiency, agility and innovation, and to realize their digital ambitions. Our customers are large Nordic organizations operating in various industries as well as in the public sector. Our aim is to become the market leader in the Nordics and the first choice for our customers’ business renewal. ServiceNow is one of the leading IT Service Management platform and a focus area for TietoEVRY in the Nordic market.

We are now looking for a Senior ServiceNow Consultant to plan, design, solution, and deliver ServiceNow implementations in client facing roles.

In this role, your main responsibilities will involve building, establishing and delivering TietoEVRY’s ServiceNow implementation at customer sites within the Nordics markets. You will advise senior client leadership addressing customer challenges in IT and non-IT service management space, as well as come up with technical solutions together with the customer that are best fit aligned with their strategy and goals. Furthermore, you will oversee the entire delivery road map and the themes of work, provide accurate estimates and delivery timelines.

As a ServiceNow architect and consultant, you have a very strong understanding of processes and how these can be enabled over ServiceNow with least amount of customization ensuring alignment to product lifecycle and upgrade path. Your role is to plan, design, build and develop solutions on ServiceNow as a Service Management platform and a strategic tool for the customer. You are a key player in ensuring customer satisfaction in-line with Market Units delivery teams and you are the single point of contact and owner for development work coordination with vendors and partners. As the ServiceNow architect and consultant, you will have the foresight to analyse, capture and drive potential improvements in various areas of tool implementation and you are responsible for supporting and improving all data integrations.

Key responsibilities involved :

• Work as trusted ServiceNow advisor to the customer in the space of Service Management, Service Integration and Management and ServiceNow
• Deliver solution blueprints and other UML based high-level and low-level designs with good supporting documentation
• Work closely with vendor partners and vendor representatives to drive a mind set of end to end view of IT delivery
• Ensure customer needs and requirements are converted to IT requirements that can be shared with the development teams with clarity.
• Work with Tieto’s vendors and delivery partners to ensure solution delivery is on-time and in extremely good quality
• Communicate effectively articulating technical decisions to business and technical partners
• Review and approve technical design specifications created by development team.
• Responsible for maintaining solution integrity through the course of the delivery including controlling scope, managing solutions for change requests, and clarifying solution capabilities during all delivery phases.
• Responsible for keeping up to date on industry technology trends and modern software delivery techniques. Specifically, new ServiceNow features and 3rd Party solutions. Including review of all new version capabilities, identifying opportunities and impacts, and applying them to the broader roadmap.

We offer

With us, you get to make your mark in genuinely meaningful projects (for example, designing solutions including ITSM, CSM and HR modules of ServiceNow integrating with 3rd party tools).

We are a global family with Nordic heritage – low hierarchy and open and honest communication are essential part of our culture. With us, you will work with diverse team of experts in an inclusive environment where everyone is appreciated.

We also offer you  

• Empowerment, flexibility and work-life balance 
• Numerous networking opportunities and internal communities
• Various opportunities both to learn and to share knowledge with others – in our team this means e.g. participating in ServiceNow trainings and conferences and getting relevant certifications

We expect

To succeed in this role, you should have

• Strong knowledge and expertise of ServiceNow ITSM with good understanding of ITOM, CSM and HR. Preferably you are a certified professional.
• Ability to create client specific solutions leveraging industry best practices
• Working knowledge of architectural frameworks such as TOGAF
• Excellent knowledge of various common integration solutions
• Fluency in both Norwegianh and English

To thrive in our dynamic and constantly changing working environment, you are a true customer champion, empathic collaborator and curious self-leader. As a customer champion you focus your energy and passion towards customer excellence, never compromising the quality of our work. You play to make the whole team win, sharing knowledge and seeking for feedback and dialogue. You also proactively set goals for yourself and curiously aim to discover how to change the world.

Join us in building a brighter future

We look forward to hear from you! Please send your application as soon as possible.. For more information about the role, please contact TietoEVRY HR.

About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together. 

Read more about us here.