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Norwegian Speaking Experienced IT Customer Support Specialist

Rīga

Regular

Technical and Functional Expertise

16 November 2021 - 16 December 2021

Cloud & Infra

TietoEVRY invites to join our IT Service Desk department with the biggest Scandinavian speaking customer service team in Latvia – more than 100 amazing colleagues, and we are actively looking for new colleagues to grow our team. Our Service Desk was established in 2013 in Riga to provide IT services for corporate customers in public sector, utilities, retail and logistics in Norwegian, Swedish, Danish. We provide IT training for employees to be able to ensure IT support to our customers and develop further within IT field. We offer working experience on an international level in a leading global IT company with possibility to work from home within Latvian border!

As part of your job you will be responsible for:

  • Ensure high level customer satisfaction and interact daily with colleagues, clients, IT technicians
  • Provide first line support to customers in Nordics and worldwide via phone, ticketing systems and other tools
  • Troubleshoot problems and offer solutions by using internal knowledge base
  • Continuously maintain and develop one’s work-related knowledge
  • Improve, update the overall team knowledge database and work with ticket backlog

Expected requirements:

  • Fluent Norwegian language, as well as  English
  • Solid  computer skills and interest in IT field
  • Fast learner who adapts easily and enjoys dynamic working environment
  • Excellent communication, problem-solving skills and passion for customer service
  • Eager to take initiative and ‘’can do’’ attitude
  • Accountable personality with ability to work independently and prioritize tasks

We offer you:

  • Working experience on an international level in a leading global IT company 
  • Professional, personal development opportunities and growth opportunities
  • Scandinavian values, business stability and openness
  • Dynamic and friendly work environment
  • Excellent and competent colleagues 
  • Work on weekdays, morning shifts and possibility to work from home within Latvian border
  • Competitive remuneration up to 1400- 1800 EUR monthly/gross* and benefits package (health insurance, sports and a lot more)  

*Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)

 

About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

Read more about us here.

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