Strategy and Line Management
24 November 2021 - 30 December 2021
Cloud & Infra
Service Desk provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned. It is the single point of contact for IT service users and the most-visible face of every organization providing IT services.
Leading team of approximately 45 Service Desk agents in Czechia serving multiple customers primarily from North Europe
Close cooperation with 2 Delivery Leads responsible for production/ticket management
Monitoring team performance (contractual KPIs, SLAs) and customer satisfaction
Leading the agenda of continuous service improvements
Ensure the right focus on competence development for team members
Collaboration on strategic/tactical initiatives touching the SD
Experience in Line Management
Excellent communication and coordination skills
Strong collaborative spirit
Fluent in English language (B2/C1)
Proficient in IT, ITSM and ITIL body of knowledge
Leadership skills and abilities
Willingness to learn and grow
Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together.
Read more about us here.