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EUS Service Manager - Application packaging

Ostrava, Brno

Regular

Delivery, Project and Product Management

11 March 2021 - 29 April 2021

Cloud & Infra

EUS Service Manager is part of EUS Global Production team responsible for over 70 different services and enabling their value. He/she is the main contact for operational teams as well as service delivery, quality, and efficiency. SM must have a strong understanding of the service, its description, and related processes.

You will be responsible for:

  • Keeping the service scope according to the service description and service design package

  • Close cooperation with Product Manager, Service Architect, Technical Architects, Specialists, and other support roles.

  • Contributing to the service description and service design package creation & updates, providing inputs for service development.

  • Approving, managing, and publishing service-related knowledge articles.

  • Be the interface to all related stakeholders.

We expect you to have:

  • Strong managerial skills

  • Good coordination and negotiation skills

  • Has a good understanding of IT processes and roles

  • ITIL v3/v4 Foundation certification

  • Understands the technology behind the service

  • Understand the product development and continues service improvement process

  • Understands standardization and automation requirements in service offerings and processes

  • Is familiar with service models, service architectures and project management methodology

  • Experience with 2nd or 3rd level support in a shared environment at least.

 

About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

Read more about us here.

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