EUS Service Manager - Application packaging

EUS Service Manager is part of EUS Global Production team responsible for over 70 different services and enabling their value. He/she is the main contact for operational teams as well as service delivery, quality, and efficiency. SM must have a strong understanding of the service, its description, and related processes.

You will be responsible for:

• Keeping the service scope according to the service description and service design package

• Close cooperation with Product Manager, Service Architect, Technical Architects, Specialists, and other support roles.

• Contributing to the service description and service design package creation & updates, providing inputs for service development.

• Approving, managing, and publishing service-related knowledge articles.

• Be the interface to all related stakeholders.

We expect you to have:

• Strong managerial skills

• Good coordination and negotiation skills

• Has a good understanding of IT processes and roles

• ITIL v3/v4 Foundation certification

• Understands the technology behind the service

• Understand the product development and continues service improvement process

• Understands standardization and automation requirements in service offerings and processes

• Is familiar with service models, service architectures and project management methodology

• Experience with 2nd or 3rd level support in a shared environment at least.

About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together. 

Read more about us here.