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Customer Support Specialist

Ostrava

Regular

Technical and Functional Expertise

11 November 2021 - 29 April 2022

Industry Software

We are looking for a skilled consultant. You will become part of a team that help our customers to efficiently use 360°. If you are motivated to contribute to digitalize and streamline the public and private sectors this will be the position for you. The Support organization you will be part of has a total of 25 employees in Norway, Sweden, Denmark and the Czech Republic.

About us

We help our customers handle, share and utilize information and make it their most valuable asset. We have more than 30 years of experience and competency in developing future proof and user friendly IT-solutions. Our Solutions are used by more than 700 organizations and their 200 000 users. We have had great success over the last years in improving efficiency and digitalization of our customers, both in the public and private sector.

Your key tasks will include:

  • 2nd and 3rd line support
  • Analyzing customer reported cases
  • Solve customer reported cases
  • Cooperate and coordinate with other parts of Tieto or subcontractors

You are the ideal candidate for this role:

  • If you have a proactive way of working.
  • If you are a person with technical skills.
  • If you enjoy working within a team, yet is still able to work independently.
  • If you enjoy helping customers to maximize value from our product.

In addition to this we would like you to have:

  • Excellent communication and presentation skills and you are fluent in both written and spoken English.
  • Academic/university degree in Information Technology, Computer Engineering or similar education.
  • Experience from development / support / helpdesk from IT applications.
  • Interest and experience in using electronic records / information management solutions and digital processing.
  • Good knowledge of Microsoft Office products.

As a person:

  • You are a service minded and engaged team player.
  • You are a quick learner.
  • You are driven to learn new things and technologies, and often find yourself thinking outside the box.
  • You are self-motivated and value accountability in yourself and in others.
  • You aren’t afraid to show pride about your own achievements.

Info about product:

Public 360°

We offer you:

  • Challenging job
  • Motivating, international working environment with flexible hours, great benefits, and a friendly and relaxed atmosphere that fosters inspiration
  • Our culture is built on transparency and active sharing – a truly open environment
  • Moreover, we offer you opportunities to work with interesting customers
  • Work and life balance
  • Financial contribution for life & pension insurance
  • Cafeteria system of company benefits – you choose how to spend your credits: restaurants, wellness, culture, sports, traveling…
  • Friendly, open source company culture & modern offices with relaxing and gaming spots, free coffee and tea, fruits in the kitchens, fitness center in the building free entry for us :-)

 

About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

Read more about us here.

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