Delivery, Project and Product Management
17 December 2020 - 30 January 2021
Cloud & Infra
The primary objective dedicated Service Asset and Configuration Manager is to identify, document and administrate all the Configuration Items (CIs) required for delivering services, including their relationships and dependencies.
SACM manager ensures that the configuration data are up-to-date and available.
owner of customer CMDB (Configuration Management Database) handbook (description of way of working in specific customer environment)
ensure configuration process is followed including customer environment
maintain configuration items information and relationships together with Configuration Items owners and other stakeholders Manage a full lifecycle of all IT assets
reviewing CMDB data regularly and correcting findings
providing monthly overview regarding CMDB and Asset Area for an assigned customer/customer (CMDB health)
secure effective communication towards customer/s, within Delivery Team/s and other stakeholders
What we expect
understanding of service asset and configuration management practices
understanding ITIL processes
fluent in English language
strong customer communication skills
analytical thinking and systematic way of work
eye for details
ability to coordinate and cooperate and being a Team player
to be curious and willing to explore independently and drive improvements
wants to learn
self – managed
Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together.
Read more about us here.