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Customer Change Manager



Delivery, Project and Product Management

15 December 2020 - 30 January 2021

Cloud & Infra

Overall information  

A Customer Change Lead is accountable for a Change Management process being in place for a customer, understood and followed by all involved parties.  


Main Responsibilities 

  • Coordinating customer specific changes​  

  • Managing incoming changes pipeline (ticket quality and data, risk analysis, time plan) ​   

  • Ensuring customer approvals​   

  • Ensuring healthy tickets´ lifecycle in the tool​, including keeping healthy backlog 

  • Coordinating customer CAB 

  • Coordinating Technical CABs dedicated to an assigned customer/customers 

  • Ensuring Change Management KPIs are met and corrective actions taken in case of failure (In relation to assigned customer/customers) 

  • Providing Customer monthly service overview regarding Change Management Area for an assigned customer/customer (success rate, keep change plan, overview of standard, normal, emergency and expedite changes and anything else related to the change management process) 

  • Attending TietoEVRY´s Global Change Advisory Board and Internal Technical Change Advisory Board and make sure that required information are provided towards Platform Change Managers and gained information shared with a Customer/Customers 

  • Secure effective communication towards customer/s, within Delivery Team/s and other stakeholders 


What we expect 

  • Understanding of Change Management practices 

  • Knowledge and understanding of ITIL practices 

  • Previous experience at an ITIL position and/or a Project Management  

  • Fluent in English language 

  • Strong costumer communication skills 

  • Ability to coordinate and cooperate and being a Team player

  • To be curious and willing to explore independently and drives improvements 

  • Wants to learn 

  • Self – managed 

  • Proactive approach 


About TietoEVRY

Welcome to an exciting journey. TietoEVRY creates digital advantage for businesses and societies. We are a leading digital services and software company with local presence and global capabilities. Nordic values and heritage are the foundation of TietoEVRY success. Let's build a brighter future. Together

Read more about us here.

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