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A Nordic leader in SAP HANA Services

Tietoevry has been positioned as a Nordic leader in the 2021 ISG Provider Lens™ SAP HANA Ecosystem Services report. Now it's time to move forward with SAP S/4HANA.

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Tietoevry positioned as a Nordic leader

The report evaluates the capabilities of 29 providers across four quadrants.

ISG Provider Lens™ report says service providers are helping customers use SAP-based transformations to maintain supply chains and build up new customer channels. Enterprises in the Nordics are addressing the challenges of the COVID-19 pandemic by adopting cloud services and reworking their IT strategies and technology roadmaps.

“With help from service providers, companies in the Nordics continue to innovate with SAP applications,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Providers’ skilled management of offshore services have kept SAP projects on the plan, with only minor delays due to the pandemic.”

ISG acknowledged Tietoevry as a leader in all four quadrants:

  • Leader in SAP S/4HANA System Transformation
  • Leader in Managed Application Services for SAP ERP
  • Leader in Managed Cloud Services for SAP HANA
  • Leader in SAP Business Technology Platform (BTP) and Intelligent Technologies

SAP HANA Ecosystem Services

SAP S/4HANA System Transformation

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Tietoevry has a strong Nordic heritage with global capabilities. It offers full-stack SAP services to clients with a focus on selling services for projects to all SAP technology-related needs, including S/4HANA ERP renewals, data management and reporting, integrations, customisations, and application and infrastructure maintenance. The company is a certified VAP license partner to SAP. The company has around 1,000 SAP practitioners worldwide with 205 SAP S/4HANA certified practitioners in the Nordics. Tietoevry generates around US$11million in revenues from S/4HANA transformations with six clients in the region.

Managed Application Services for SAP ERP

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Tietoevry’s application management services cover end-to-end operations for SAP ERP managed services. It is a gold-level certified provider of SAP application lifecycle management (ALM). Its application outsourcing framework encompasses a highly integrated set of services that include application maintenance, application development, application operations and application testing, delivered in an industrialised manner and resulting in a comprehensive end-to-end service experience for clients. Tietoevry provides a full-stack application outsourcing framework through a strong local footprint. Its managed services account for US$26 million in overall revenue with around 500 full-time employees (FTEs) and 20 clients.

Managed Cloud Services for SAP HANA

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Tietoevry is one of the largest SAP and public cloud providers in the Nordics. It offers an agile, scalable and cost-effective platform to create a robust, secure and reliable SAP ecosystem in the public cloud. The company has strong local expertise and knowledge about the region, delivering service excellence and cost efficiency from EU-based nearshoring and India offshoring locations. Tietoevry has a fully automated and high availability (99,999%) purpose-built private cloud solution. It supports all the regulations and compliance requirements of the Nordics.

SAP BTP and Intelligent Technologies

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Tietoevry provides consulting, system integration and managed services for SAP BTP. The provider has been an SAP partner for the last two decades and invests consistently in SAP capabilities. It helps clients to design the best innovation path for their business by leveraging blockchain, IoT, big data, analytics, ML, data intelligence and design thinking. Tietoevry provides Intelligent Shelf, an IoT-based product recognition technology based on SAP cloud. The company has approximately 65 FTEs in the Nordics for SAP BTP and has a high focus on outcome-based pricing for clients.

Key trends from the report

High focus on building intelligent enterprises

With the increase in digital transfor­mations, there is a high focus on building an intelligent enterprise with SAP applica­tions. Enterprises are seeking to embrace a digital stance while improving their SAP landscapes. SAP also has a high focus on building the intelligent enterprise by utilizing SAP BTP.


Increase in cloud-based implementations for S/4HANA

With the increased adoption of digital solutions, enterprises want to quickly turn their applications around to enable new channels that are aligned to the regional lockdown constraints and can enhance the customer experience. To enable this, SAP S/4HANA implementations have gained traction on cloud. Service providers are helping clients to quickly deploy and implement cloud-based SAP solutions for business continuity.


Changing onshore-offshore mix

With the global shift to the work-from-home model, enterprises have opted for remote channels over in-person meetings. Service providers are rethinking their onshore-offshore talent strategy and delivery model to focus on employee safety and cost optimization. For SAP services, most of the work is being delivered remotely, including showcasing proofs of concept (PoCs) and managed services.


Use of analytics, AI, ML on SAP data

Businesses that use SAP applications generate and store large volumes of SAP data. They use analytics, AI and ML to derive informa­tion from this data and use it to improve the customer experience. The insights gained are fed into business decisions. Service providers are focusing on this aspect to deliver services and are building them into a separate offering.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Germany, Switzerland, the U.K., France, the Nordics, Brazil and Australia/New Zealand, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

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ISG Provider Lens™ Next-Gen Private/Hybrid Cloud 2021

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ISG Provider Lens™ Future of Work 2021

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ISG Provider Lens™ Intelligent Automation

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