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How does the Future of Work look like?

The latest ISG Provider Lens™ report, Future of Work – Services and Solutions, explores how the COVID-19 pandemic has drastically changed the way people work.

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The pandemic changed business culture

While a gradual shift to a remote-working model had been expected to take place even before the pandemic, the crisis has significantly accelerated the trend. Enterprises that have changed their business culture and technological adoption have learned to iterate, adapt, and overcome.

“As in every other part of the world, enterprises in the Nordics also faced extreme disruptions due to the COVID-19 pandemic,” says Hilde Walter Moland, Head of End User Services at TietoEVRY. “Nordic organizations doubled their efforts in terms for building digital capabilities and accelerating transformation. Some of their other concerns included the well-being, health and safety of employees, work-life balance, and job and financial security. These challenges have led organizations to seek consulting-led approaches to maintaining business continuity and operational excellence.”

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Key findings

Challenges in creating a secure and effective hybrid working environment for employees

Changing lockdown rules, the rapid shift to the remote working model and declining revenues were also a concern. To overcome these challenges, several enterprises have already started adopting managed digital workplace services and are specifically focusing on hybrid work strategy, employee safety and organization culture.

The pandemic has highlighted the gaps in the existing workplace models

Connecting with employees, increased workplace complexities, dispersed workforces, increased security risks and digital exhaustion are some of the challenges enterprises in the region face. These challenges have increased the enterprise demand for managed employee experience services to support workplace collaboration and communication.

Focus on new ways of working to further boost employees' resilience for future challenges

Like every other part of the world, enterprises in the Nordics also faced extreme disruptions due to the COVID-19 pandemic. Enterprises doubled their efforts in terms for building digital capabilities and accelerating transformation.

TietoEVRY leader in three quadrants

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Managed Digital Workplace Services

Comprehensive portfolio: TietoEVRY’s services include six areas: user-centric services, supporting access to any app, anywhere, through IAM; smart office, supported by device lifecycle management and smart meeting rooms as a service; insights derived from proactive and predictive analytics and self-heal services; personal support through service desk and onsite services; social collaboration services, powered by Microsoft, Google and other collaboration solutions; workplace security through endpoint, email and content protection.

Analytics focus: TietoEVRY offers workplace insights through proactive support, experience scores and business intelligence. Digital experience scores are measured across many areas, such as device, application, security, web browsing, user satisfaction and collaboration. Through automation, TietoEVRY is able to automatically resolve up to 25 percent of incident tickets and enable users to address up to 30 percent of incidents through self-help.

Devices and asset services: TietoEVRY offers strong device management and device lifecycle services by leveraging its solid partner ecosystem. It provides virtual desktops through its partnership with Citrix and thin client management. Its comprehensive asset management capabilities include both devices and software.

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Managed Employee Experience Services

Experience management framework: For employee experience measurement, TietoEVRY leverages workspace insights derived from the use of workplace analytics in real-time. Workspace experience management is enabled through business-driven targets and data driven decisions, resulting in improved business outcomes. After determining XLA metrics, TietoEVRY works with clients to convert XLAs into actions and values, leveraging its change management capabilities, thereby defining outcomes in outcome-based contracts.

Social collaboration experience: TietoEVRY manages productivity ecosystems powered by Office 365; private cloud Microsoft platforms; Google Workspace and collaboration solutions such as Zoom, Workplace From Facebook and Cisco. It also enables smart meeting and conferencing solutions. It helps clients by consulting, designing, planning, installing and supporting the concept of conference rooms as a service.

Experience management for the new normal: TietoEVRY provides managed employee experience services by focusing on key aspects of employee experience, such as uninterrupted use of technology, facilitation of collaboration, and the efficiency of physical office facilities. The majority of its Nordic clients benefit from the technology and digital channel usage solutions it offers.

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Workplace Strategy Transformation Services

Application advisory and support: TietoEVRY offers consulting services for applications and business continuity. It conducts business process reviews through workshops and by analyzing client requirements. It offers application strategy services for major enterprise software-as-a-service (SaaS) applications such as Workday, SAP, Salesforce and MS Dynamics.

Comprehensive strategy transformation services: TietoEVRY provides thought leadership and digital advisory services for Nordic clients. It offers advisory services based on current industry trends, alongside digital strategy, business process redesign change management, enterprise architecture and project consulting for end-to-end workplace projects. It also offers cloud advisory services for assessment, to determine suitability and to map to business case.

Workplace strategy advisory for hybrid working: TietoEVRY’s strategy consulting services cover key requirements of the new normal ways of working. It helps clients take decisions on remote work transition, user enablement, cultural performance management and to adapt physical workplaces. Approximately 20 percent of its workplace services revenue comes from strategy transformation services.

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Strategy services

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. For more information about ISG Provider Lens research, please visit this webpage.

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How can we help you

Let people stay energized, giving them flexible and safe ways of working.

The demands of your workforce are changing. To stay attractive to new talent, while keeping the ones you’ve already got, your company needs to change with its people. Companies are facing the need to support a more and more diverse workforce. This diversity comes in many forms - ranging from traditional office workers to developers and road warriors - all of whom have different needs but must be supported in a consistent and secure way. We'll be happy to help you make that happen. To learn more about our Digital Workplace Services, please see below, or visit our website.

User-Centric Experience

Boost individual productivity by providing an intuitive, effective and consistent user experience through devices, applications and technology that enables people to work from anywhere at any time.

Social Collaboration

Enables intuitive communication and information sharing to improve the effectiveness of collaborative work. Utilize technology to bring people together and enable them to be more productive.

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Smart Office

Leverage modern technology to help people work smarter, better and faster at the office. By removing unnecessary obstacles and time-consuming activities, Smart Office solutions let people focus on what really matters.

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Personalized Support

Provides first-class professional help and support, is easy to access and eliminates delays. Access expertise, experience and know-how that minimizes down-time and lets users become more productive.

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