What is the market saying about SIAM? How is it perceived and defined in the industry? Here is the ultimate guide on all you need to know about SIAM.
This enables the business to have a clear line of sight and extract value that it wishes to from the provisioned services.
According to leading market research company: Service integration and management (SIAM) is a role that coordinates and integrates service delivery of multiple internal and external IT and business process service providers in a hybrid IT services ecosystem.
According to EXIN (Certification Authority): Service Integration and Management (SIAM) is an approach to manage one or more service providers (Internal and External) (business services as well as information technology services) and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services to meet business requirements.
Myths and misconceptions about SIAM: “SIAM is only about vendor management” ; “SIAM is needed only where there are many external vendors” ; “SIAM would take care of solving all tickets for third parties”. “SIAM is only about ITIL process implementation in multi-vendor ecosystem”. “SIAM is service desk for multi-vendor ecosystem”.
Positioning and adoption of SIAM:
As Digitalization, Cloud and IOT Adoption growing, IT Outsourcing ecosystem becoming more complex. Financials are more dynamic, more specialized niche players are part of the ecosystem selling specialist products. Now with everything - as - a- service model business can buy services practically in weeks if not in days just by their corporate credit cards. procurement, Onboarding and Offboarding of a service has become faster. Due to this, demand for SIAM features like structured and standardized governance, control over finances has increased a lot. In this scenario we see this as a huge win – win opportunity to provide SIAM services in the market, SIAM seems to be an idea whose time has come.
Here is an overview of the key strategic drivers for your organisation considering SIAM according to a Global SIAM Survey done in 2020 by Scopism.
In TietoEVRY we are aligned with above definitions and built the SIAM Offerings accordingly. We have "Full SIAM" offering where we provide our customers with SIAM Service Management, Supplier management and Governance, contract and Financial management of Customer's centralized IT, Service Integration to integrate Processes and way of working with Supplier ecosystem and Tool Solution for Integrating at system level all processes and Suppliers. Also, we have SIAM Consulting Services as door opener.
Learn more by visiting the SIAM website.