It is often implied that efficiency is a way to measure success. Often companies measure employee’s performance, productivity and impact. However, the key to success is somewhere else.
I came across an Forbes Insight article that stated . While we produce for example utilization rate information for the management, our success with Empathic Building has been built on employee wellbeing and happiness.
When explaining Empathic Building to new audiences the first thing people "bite-on" is the indoor positioning we offer as a way to find colleagues in open office spaces. We often are faced with questions concerning people tracking:
These are of course valid concerns as not everyone has the luxury of working in a place where time is not the most important factor but rather the amount and quality of work being done.
It's inevitable that knowledge workers cannot be measured with the same metrics as factory employees. It is alarming to notice that so many people are concerned about this because it tells a bigger story of management having a history of not trusting their employees and trying to "optimize" in the wrong way by tracking people by the second.
Our purpose with Empathic Building is to inspire and create best possible employee experience by reducing unwanted admin work. The platform has been designed to be open, allowing easy and fast integrations into systems that the customer already has in use, e.g. building automation systems controlling the premises.
The data is also gathered from sensors (e.g. occupancy, air quality, indoor positioning) which are easy to install and unobtrusive for the end-user. All this relevant and diverse data can be analysed within the service. Tieto Empathic Building generates space usage heatmaps and utilization reports for both desks and meeting rooms to help optimize and redesign the premises to support better employee experience.
The service also provides an intelligent feedback engine. It enables better facility and service planning and faster response times. All interested parties can follow through the wide array of reports and data-analysis on how building utilization, user satisfaction and environmental factors affect each other and where the correlations reside. The work environment can as a result be changed to suit the needs of the occupants better. The end-user satisfaction levels can even be used to measure the quality of the service provider instead of the classic "number of hours worked or tasks completed" -way of thinking.
Companies should embrace the future where you should inspire, give freedom and trust as well as boost open feedback culture. By inspiring your employees to do their best should always be on the top of the to-do list for any manager.
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Tomi Teikko is a futurist, digitalization influencer and the mastermind behind the Tieto Empathic Building. For more than 25 years, Tomi has led hundreds of digital service development projects, generating billions of revenue for its customer companies. He has created the framework of Empathic Reality (ER) that guides organisations to create human-centric content to virtual and augmented reality. Tomi believes that humans are the best IoT sensors for real time data collection to build more empathic buildings.