In the Nordics, a few banks now have their Open Banking platforms available, giving customers access to selected value-added services and providing test access to the account information.
For example, the requirements for Strong Customer Authentication (SCA) are not fully implemented yet in many of these Open Banking platforms. Data aggregation from several banks is also an area where we see quite a bit harmonization work.
The exciting part is going beyond this to the APIs the Financial Institutions – not only Account Serving Banks - want to open to their partner networks. Here we see the value of Open Banking and the value of co-creation with your partner network for better customer experience.
We have already worked on opening our credit solutions APIs. One example of a home buyer’s journey was presented in our Whitepaper.
The next example is consumer credit and combining API solutions so we can aggregate financial data along the journey, from the initial dream stage to creating a plan. The first step is to give an overview to the customer– not only a multi-bank transactions view for liquidity but also facts about assets owned and a valuation: both cash flow and balance sheet. Using the same data, the customer can then give their consent to be used for automated credit scoring and a better rating without the user’s manual input of the data in an application form.
Now that we have instant payment solutions making e-commerce payments easy, it’s nice to imagine combining credit options in a more customer-friendly way to a payment request process via APIs. Receiving a payment request to my payment app is the user flow for e-commerce payments. It’s also an excellent place to offer instalment loans as an option for a bigger payment, or recurring credit being used as a source of funds to an account-to-account payment.
Credit services are one thing, wealth services another. Another development domain is entrepreneurs and non-listed companies, and their journeys. For example, instant salary – what an excellent concept for an entrepreneur! In all these areas, the value is created in collaboration with many different stakeholders working to create a smooth path for the end customers. No one can create that path alone, and it requires APIs opened by many – not only banks - for that purpose. These collaboration projects also require new governance structures, rule books and commercial models. But these are happening now.
We are looking forward to many exciting projects being completed, and we will experience new multi-party service concepts utilizing Open APIs, not only Open Banking. And we see great examples of the need for both ends of Open Banking. The Platform which we call the solution for opening your APIs for a third party as well as the Ecosystem when the solution leverages APIs by others.
Keep an eye out for our next blog post which will dive deeper into these concrete learnings!
Sami is heading new concepts and business development on the Banking and Finance domain. He helps banks and finance companies to serve their customers better via digitalized services and solutions for business growth, customer experience and loyalty, as well as reducing the cost of serving customers. Sami is a thought leader in a number of ecosystems and joint initiatives on Instant Payments, Digital Company and Credit value chains driving cross-industry innovation.